Privacy policy

Last Updated: May 31 2026

Welcome to City Swag USA. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, we may collect certain information automatically and directly from you.

Personal Information You Provide

We may collect information including:

  • Full name

  • Shipping and billing address

  • Phone number

  • Email address

  • Payment details

  • Order history

  • Customer support communications

This information may be collected when you:

  • Place an order

  • Create an account

  • Subscribe to emails

  • Contact customer support

  • Participate in promotions or surveys

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Device type

  • Browser information

  • Operating system

  • Referral URLs

  • Pages visited

  • Time spent on pages

  • Shopping behavior and interactions

This information helps improve website performance, customer experience, and security.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies may be used to:

  • Remember cart contents

  • Save customer preferences

  • Improve website functionality

  • Analyze website traffic

  • Personalize advertising and marketing

We may also use tools such as:

  • Google Analytics

  • Meta/Facebook Pixel

  • Shopify analytics and reporting tools

You may disable cookies through your browser settings, although some website features may not function properly.

How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Provide shipping updates and tracking

  • Respond to customer inquiries

  • Improve our products and services

  • Prevent fraud and unauthorized transactions

  • Send promotional emails and updates

  • Maintain website security and functionality

  • Comply with legal obligations

Payment Information

Payments are processed securely through trusted third-party payment providers integrated with Shopify. We do not directly store complete payment card information on our servers.

Payment providers may include:

  • Shopify Payments

  • PayPal

  • Major credit/debit card processors

These providers maintain their own privacy and security policies.

Sharing Your Information

We do not sell customer personal information.

We may share limited information with trusted third parties only when necessary to operate our business, including:

  • Shipping carriers

  • Payment processors

  • Marketing platforms

  • Fraud prevention services

  • Website analytics providers

  • Customer support tools

Information may also be disclosed if required by law or to protect our business, customers, or legal rights.

Email Marketing

If you subscribe to our mailing list, we may send:

  • Promotions

  • Product updates

  • Sales announcements

  • Store news

You may unsubscribe at any time using the unsubscribe link included in marketing emails.

Data Security

We implement industry-standard security measures designed to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Opt out of marketing communications

  • Request information about how your data is used

To submit a privacy-related request, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites.

We encourage customers to review the privacy policies of any third-party services they visit.

Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised effective date.

Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Email: cityswag@cityswagusa.com
Phone: +1 631-319-6847
Address: 2 West Main Street, Patchogue , NY, 11772, United States

Business Hours: 

Monday – Thursday | 11:00 AM – 8:00 PM EST

Friday – Saturday | 11:00 AM – 9:00 PM EST

Sunday | 11:00 AM – 6:00 PM EST