Terms of Service

Last Updated: May 31 2026

Welcome to City Swag USA. These Terms of Service govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

By using this website, you confirm that you are at least the age of majority in your state or country of residence.

You agree not to use our products or services for any unlawful or unauthorized purpose.

Products & Availability

We make every effort to display product details, descriptions, and pricing as accurately as possible. However, we do not guarantee that all product information, colors, images, or pricing will always be completely accurate or current.

Products may be limited in quantity, modified, or discontinued without notice and remain subject to availability.

We reserve the right to limit or cancel orders at our sole discretion.

Pricing & Payments

All prices displayed on our website are listed in USD (United States Dollars).

We reserve the right to change prices at any time, correct pricing errors, and cancel orders resulting from incorrect pricing or inventory issues.

Payments are processed securely through trusted third-party payment providers integrated with Shopify.

Order Acceptance

After placing an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order.

We reserve the right to refuse or cancel orders, limit quantities purchased, reject suspicious or fraudulent transactions, or request additional verification information.

Shipping

Orders are processed within 1–3 business days unless otherwise stated.

Shipping times may vary depending on location, carrier delays, weather conditions, or high-volume periods.

Customers are responsible for ensuring that shipping information is accurate before placing an order.

We are not responsible for delays caused by shipping carriers, incorrect addresses provided by customers, or lost or stolen packages marked as delivered.

Returns & Refunds

Please review our Return & Refund Policy for complete information regarding returns, exchanges, and refunds.

Returned items must meet our eligibility requirements before refunds are approved.

Intellectual Property

All content on this website, including logos, images, graphics, text, product descriptions, and website design, is the property of City Swag USA or its content suppliers and may not be copied, reproduced, or distributed without written permission.

Prohibited Uses

You agree not to use this website for unlawful purposes, to violate any regulations or laws, to infringe upon intellectual property rights, to upload malicious software or harmful code, to engage in fraudulent or abusive behavior, or to interfere with website security or functionality.

Violation of these Terms may result in termination of access to our services.

Third-Party Services

Our website may include links or integrations with third-party services. We are not responsible for the content, policies, or practices of third-party websites or providers.

Use of third-party services is at your own risk.

Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee that the website will operate uninterrupted, that errors will always be corrected, or that the website will be secure or virus-free.

Limitation of Liability

City Swag USA shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of the website, purchase of products, delays or interruptions, or errors and inaccuracies.

Our total liability shall not exceed the amount paid for the product purchased.

Indemnification

You agree to indemnify and hold harmless City Swag USA , its affiliates, employees, and partners from any claims, damages, or expenses arising from your violation of these Terms or misuse of the website.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United States and the State of New York.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Changes become effective immediately upon posting to this page.

Contact Information

CUSTOMER SUPPORT

Email: cityswag@cityswagusa.com
Phone: +1 631-319-6847
Address: 2 West Main Street, Patchogue, NY 11772, United States

Business Hours: 

Monday – Thursday | 11:00 AM – 8:00 PM EST

Friday – Saturday | 11:00 AM – 9:00 PM EST

Sunday | 11:00 AM – 6:00 PM EST